Every order is carefully packed by hand in my studio in Malaysia. The information below explains how shipping works so you know what to expect before placing an order.
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please check your spam/junk folder if you do not see the email.
Customers are responsible for monitoring the tracking information provided and ensuring that someone is available to receive the delivery where required. We are not responsible for lost, stolen, or misplaced packages once the order has been marked as delivered by the courier.
⟡ CUSTOMS, DUTIES & IMPORT TAXES
Please note that international shipping fees do not include customs duties, import taxes, VAT, tariffs, clearance fees, or other fees imposed by the destination country. These charges are determined by your local customs authorities and are the sole responsibility of the customer.
Customers located in the European Union (EU) should note that customs regulations changed on July 1, 2026. Additional customs duties may apply even to lower-value shipments.
We are unable to undervalue shipments, after custom declarations, or mark commercial orders as gifts.
⟡ DOMESTIC ORDERS (MALAYSIA)
Please allow 2～3 business days for order processing and packaging. Orders are generally shipped once per week. During busy periods, processing times may be extended.
Estimated delivery time after shipment:
• West Malaysia: 3～4 business days
• East Malaysia: 4～7 business days
⟡ INTERNATIONAL ORDERS
Please allow 2～3 business days for order processing and packaging.
International orders are shipped via DHL Express and typically arrive within 3～5 business days after dispatch.
Delivery estimates are provided as a guideline only and are not guaranteed. Delays caused by customs inspections, weather conditions, courier disruptions, or other circumstances beyond our control may occur.
⟡ RETURNED ORDERS
If a package is returned to us by the courier due to unpaid customs duties, taxes, refusal of delivery, or failure to collect the parcel, the customers will be responsible for all reshipping costs.
A USD $30 international shipping fee will be required for reshipping. Once the fee is paid, we will arrange the shipment and provide a new tracking number.
⟡ Shipping fees are NON-REFUNDABLE.
Please ensure that your shipping address is correct before placing your order. We are not responsible for incorrect addresses, delivery failures, or returned shipments due to insufficient address information.
⟡ Original Artwork Shipping
All original artworks are carefully packaged using multiple protective layers to minimise the risk of damage during transit.
In the rare event that an artwork arrives damaged during transit, customers must contact us within 48 hours of delivery with clear photos of:
• the damaged artwork
• the packaging
• the shipping label
This allows us to review the case and file a shipping claim with the courier if necessary.
Requests submitted after 48 hours of delivery will be reviewed on a case by-case basis and may not be eligible for replacement or compensation.